Meet The Team

Dedicated and passionate about Sales & Marketing, with over 20 years of vast experience in the international hospitality industry.

"I consider it a huge privilege to be representing a select few handpicked properties that stand out from the crowd. I am deeply grateful to be working with an amazing team, clients and industry partners." 

Tracy Prinsloo's journey in travel began after studying Marketing, Tourism, and Sport Psychology. Starting as a travel agent, she progressed to roles including Public Relations Officer and Business Development Manager for leading brands such as Beachcomber Tours, LUX, World Leisure Holidays, and Whitestar Cruises. Her key strength lies in building genuine, enduring client relationships based on integrity and kindness.

Excited about her journey at Exclusive Serenity, Tracy lives by the motto: "Connecting people to exciting and life-changing travel experiences". 

Marketing & Sales Consultant spanning local and global award-winning experience in Brand Management, Sales and Public Relations / Communications. 

"I’m so delighted to be part of the Exclusive Serenity team, as I’m so passionate about luxurious travel experiences, and especially those in luxury and wellness travel for solo travellers, couples, and families.

Melanie at Exclusive Serenity represents the most exquisite portfolio of International properties, and it is a privilege to work with her."

Account & Social Media manager with a background in B2B marketing and advertising for brands of all sizes.

"Joining the Exclusive Serenity team has been so rewarding thus far and I am seeing eager to see the brand continuously grow. I love working with a team that motivates and strives to reach new heights in every aspect."